General Terms

Who May Use Our Services

EldoriaNCare services are primarily designed for pensioners and older adults. If you are arranging services on behalf of someone else, you must have the legal authority to do so. Practical case: a caregiver booking a short-stay recovery programme for a parent must confirm consent and provide necessary documentation. We may refuse service where eligibility or consent cannot be verified.

To enrol in programmes labelled for pensioners, participants should be aged 60 or older, unless a legal guardian or authorised representative registers on their behalf. Example scenario: a 58-year-old with a qualifying pension status should discuss eligibility with our admissions team for a case-by-case assessment.

Services must be used lawfully and respectfully. Prohibited uses include attempting to falsify health records, impersonating others, or engaging in harassment. Example: creating a booking using another person’s identity without consent is unauthorized and may result in termination of access.

EldoriaNCare operates primarily from Johor, Malaysia. While the website EldoriaNCare.digital may be accessible from other countries, service availability, pricing, and regulatory compliance apply to Malaysia-based operations. In practice, international inquiries will be assessed for feasibility and legal compliance.

Account and Registration

To access member features you may be asked to create an account. Account setup requires accurate personal information and a current contact method. Example: creating a family portal account allows a nominated relative to help manage bookings and care preferences.

You are responsible for keeping account information current and accurate. Inaccurate contact or medical information can affect service delivery. Case example: an outdated medication list provided during intake required coordination with a prescribing physician before continuing therapy.

Protect your account credentials. Do not share passwords or allow unauthorised access. Notify EldoriaNCare promptly if you suspect account compromise. Our team will assist with account recovery and any necessary safety measures.

Accounts are personal and non-transferable. You must not sell, assign, or otherwise transfer your account to another person. If a transfer of care is required, contact our admissions team to complete an authorised handover.

If you believe your account was accessed without permission, contact our support team immediately. We will suspend account access while contribute and recommend steps to secure related information. Practical follow-up may include resetting credentials and reviewing recent activity.

We may suspend accounts for safety, legal compliance, or suspected misuse. Suspension may be temporary pending contribute. Example: disruptive behaviour at a facility may lead to temporary suspension of online booking privileges while the matter is reviewed.

Services Overview

EldoriaNCare provides recovery and relaxation programmes tailored to pensioners, including supervised gentle exercise, rehabilitation support, relaxation therapies, and day respite services. Services are designed around practical care plans and case scenarios, such as a 6-week mobility support plan developed with a physiotherapist and family input. Programmes are delivered by trained staff and allied professionals where appropriate.

Service components, schedules, and fees may change. When changes materially affect an existing booking or prepaid package, we will notify affected participants and offer available alternatives or pro-rated adjustments where applicable. Example: if a scheduled instructor becomes unavailable, a comparable session or a refund for the affected session will be offered.

While we strive for dependable access, services may be limited by capacity, staffing, equipment maintenance, or public health directives. Bookings are subject to availability. In peak periods, we provide waitlist options and recommend early reservation.

User Conduct Rules

To ensure a safe and respectful environment, users must follow the rules below. Practical examples accompany each rule to illustrate expected conduct.

• Use services and facilities lawfully and in accordance with staff instructions; for example, follow guidance given by therapy staff during exercise sessions.
• Treat staff, other residents, and visitors respectfully; disruptive or abusive behaviour is not permitted.
• Provide accurate medical and contact information at intake and update it when circumstances change.
• Do not bring prohibited substances or weapons onto premises; items breaching local law are strictly forbidden.
• Follow infection control and safety procedures, such as hand hygiene and any facility-specific protocols.
• Obtain staff approval before recording sessions or sharing images of other residents to respect privacy.
• Comply with payment and cancellation terms for booked services to avoid service interruptions.

Content Provided by Users

When you provide content—comments, testimonials, or images—through our site or on-site feedback forms, you retain ownership of what you submit but grant EldoriaNCare certain rights to use that content to deliver and improve services.

You remain the owner of your user-submitted content. For example, if you upload photos of a communal activity, you keep ownership while allowing permitted uses as described below.

By submitting content you grant EldoriaNCare a non-exclusive, royalty-free licence to use, reproduce, and display the content for the purposes of providing services, improving programmes, and sharing anonymised case studies or testimonials where consent has been given.

You are responsible for the content you submit and must ensure it does not infringe third-party rights or applicable laws. Submissions that violate these Terms may be removed and could result in account actions.

If you request removal of personal content, we will evaluate and act on the request in accordance with applicable law and our privacy procedures. Case example: a resident retracts permission for a testimonial; we will stop publishing the testimonial on new materials and discuss reasonable steps for removal from existing printed materials.

Intellectual Property Rights

All intellectual property on EldoriaNCare.digital, including logos, text, images, and programme materials, is owned or licensed by EldoriaNCare. Use of our intellectual property beyond what is permitted requires express written permission.

• Do not reproduce copyrighted materials from the site for commercial redistribution without prior written consent.
• Do not alter or create derivative works of EldoriaNCare proprietary content without authorization.
• Do not remove or obscure intellectual property notices on materials obtained from EldoriaNCare.

Paid Services and Fees

Some EldoriaNCare services require payment, including extended rehabilitation packages, guided therapy courses, and specialist consultations. Pricing and payment terms for each service are clearly communicated at booking.

Fees are set per service and presented at time of booking. We provide examples of typical packages—such as a 3-week mobility support package with weekly reviews—to help you compare options. Any quoted price reflects the scope described at booking and excludes optional add-ons.

We accept payment by bank transfer, credit/debit card, or other methods disclosed at checkout. Payment timing varies by service; some bookings require full prepayment, while others accept a deposit with remaining balance due before commencement.

Where subscriptions are offered (for example, recurring wellness classes), terms specify billing frequency, renewal process, and cancellation rights. Subscribers will receive reminders before renewals and may manage subscriptions via their account.

Refunds are assessed case-by-case based on the service booked and notice provided. Partial refunds may be offered for cancellations received within specified periods; emergency cancellations supported by verifiable documentation will be handled with case-specific consideration.

Cancellation rules depend on the service type. Day bookings typically require 24–48 hours’ notice for a full refund, while multi-week programmes may have longer notice periods. Example: cancelling a single therapy session within 24 hours may result in a fee equivalent to a portion of the session price.

Applicable taxes and levies required by Malaysian law are the responsibility of the customer and may be added to quoted prices at checkout.

Prices may be updated from time to time. For scheduled programmes already paid in full, we will honour the original price unless changes are mutually agreed. New bookings reflect current pricing.

Failure to pay for services may result in suspension of future bookings and recovery actions for outstanding debts in accordance with Malaysian law. We will communicate with account holders to resolve non-payment issues.

Disclaimer

Information on EldoriaNCare.digital and at our facility is provided for general wellness and support. It is not a substitute for professional medical advice. For specific medical concerns, consult a licensed healthcare provider. Case scenario: before starting a new exercise programme, participants are encouraged to seek medical clearance if they have recent or unstable health conditions.

Limitation of Liability

To the extent permitted by law, EldoriaNCare is not liable for indirect, incidental, or consequential losses arising from use of our website or services. Liability for direct losses is limited to the extent reasonable under applicable law and consistent with providing practical recourse in typical service scenarios.

Third-Party Providers

We may partner with third-party providers for specialised services or bookings. These providers have their own terms and privacy practices. Example: booking a specialist visit arranged through EldoriaNCare may require compliance with the specialist’s appointment terms.

Termination of Access

We may suspend or terminate services and online access for breaches of these Terms, unlawful activities, or safety concerns. Termination decisions consider the nature and severity of the issue and, where appropriate, include prior notice.

Following termination, your access to certain features and services will cease. Outstanding payment obligations remain due, and we may retain records as required by law for administrative or safety purposes.

Privacy and Data

Our Privacy Policy explains how we collect, use, and protect personal data. It is incorporated into these Terms. For privacy enquiries, refer to the contact details provided in the Privacy section.

Communications and Notices

By using EldoriaNCare services or providing contact details, you agree we may communicate with you by email, phone, SMS, or postal mail regarding bookings, service updates, and important notices. You may manage communication preferences as described in our privacy settings.

Changes to These Terms

We may update these Terms to reflect operational changes or legal requirements. Material changes will be published with an effective date and, where they affect current customers, communicated directly with options or transitional arrangements where practical.

Governing Law

These Terms are governed by the laws of Malaysia. Any disputes relating to these Terms will be addressed with reference to Malaysian law and local courts in Johor, unless otherwise agreed in writing.

Dispute Resolution

We encourage parties to resolve disputes informally through our support and complaints process. If unresolved, disputes may be referred to mediation or to the courts in Johor, Malaysia, in accordance with applicable procedural rules.